Create an Account


Create a new account here to begin the setup process. You will be required to create an account using your email address and a secure password. All accounts start with a 14 day free no-cost trial - after that point you will be required to subscribe to Dover Forecasting to continue using. 



Account Setup - New Account Wizard

Once you have signed up for the trial and logged in for the first time, our setup wizard will guide you through the process of setting up your forecasting plan with some rough preliminary data. 



The wizard will walk you through entering initial rough data for the following categories:

  • Queue name and type
  • Contact volume forecasts
  • Average Handle Time (AHT) forecasts
  • Shrinkage percentages
  • Current staff levels
  • Options for team-sharing 


Once done, the wizard will end and your plan will begin building. 



Once it is complete, it will display in the Overview section of Dover Forecasting. 

 




For more information on continuing the set up process please proceed to the Using Dover Forecasting article.